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BPO and Shared Services | Document Management

Paperless solution for SMBs adds value and saves customers time and money with world-class OCR

Back to Customer stories

Paperless solution for SMBs adds value and saves customers time and money with world-class OCR

BPO and Shared Services | Document Management

Customer Overview

Name	eFileCabinet
Industry	Paperless office solution
Products and Services	Capture, management and protection of data for businesses and accounting firms
Web	www.efilecabinet.com

CHALLENGE

Save customers time by providing them the power to conduct full text searches within documents stored in eFileCabinet

SOLUTION

ABBYY FineReader Engine

RESULTS

Integrated into eFileCabinet, ABBYY FineReader Engine automatically converts scans and image-only files into searchable formats – enabling customers to perform full text searches quickly and accurately.

eFileCabinet helps over 7,500 businesses operate more profitably by eliminating paper and enabling them to record, manage and transact documents electronically. However, the inability to conduct full text searches within documents kept customers from realizing its full value – until ABBYY FineReader’s OCR Engine provided a solution.

“We appreciate the performance and reliability of ABBYY’s FineReader® OCR product. Everyone should use ABBYY!”

Benoy Tamang, EVP Marketing at eFileCabinet

Ending the paper chase for small and medium size businesses

In 2002, accounting professional James Blaylock broke new ground with the founding of eFileCabinet – a powerful but affordable electronic document management solution tailored to help accounting firms eliminate expensive paper-based processes. Since then, eFileCabinet has evolved into a solution suitable for any organization – especially small and medium sized businesses regulated by industry and government compliancy standards.

As Benoy Tamang, Executive Vice President of Marketing, explains, “We serve businesses, and departments within larger organizations, that operate in compliance-bound markets. These include accounting, insurance, HR departments, doctors’ practices – all of whom benefit from our strong search and audit capabilities.” Today these customers number over 7,500, with more than 100,000 individual users. And according to Tamang, their benefits are solid: “Even small businesses can save up to six figures a year just in labor costs,” he says. “Their customer satisfaction rates rise. And they enjoy peace of mind, knowing their organizations comply with regulatory standards.”

There was one feature that eFileCabinet had yet to add and which customers increasingly requested: full text search within documents. “Fast, reliable searches for clients was the goal,” says Tamang. “And paramount to delivering it was OCR.”

Wanted: Faster and easier search functionality

Earlier versions of eFileCabinet included a text-based search algorithm enabling customers to find and retrieve information from digital documents created using Microsoft Word. However, most customers needed to regularly scan paper documents into the system and had years of records that needed scanning in, too. “Content scanned in as image-only PDFs, or created in non-Word formats, was unsearchable,” says Tamang. “Search criteria were limited to parameters such as document name or field and file attributes, restricting customers’ ability to retrieve needed information.”

Converting scans into searchable digital formats requires highly accurate Optical Character Recognition (OCR). And for eFileCabinet the process not only had to be precise – but seamlessly integrated into their solution and transparent to users. As Tamang states, “Our passion is to add value for our customers, not more work. So along with accuracy and reliability, the OCR process had to be completely automatic and user-friendly.”

Recognizing that creating an OCR solution in-house would distract resources from critical projects, eFileCabinet decided to license the technology. After tasking their engineers with finding the right partner, they found their solution in ABBYY.

Have a task? Let’s find a solution

Finding and implementing best-in-class OCR with ABBYY

The eFileCabinet team began with an exhaustive analysis of reviews, technical forums and reports on OCR solutions. “There were plenty of options to consider,” says Tamang. “Our engineers ran preliminary trials on quite a few, but the final head-to-head comparison came down to just two products. And ABBYY FineReader Engine was the winner.”

“Performance and reliability were the reasons we chose ABBYY. FineReader performs better, shows greater stability and is a more mature product than the competition. Plus, integration into our solution was fast. It took only a month or two to integrate the technology into our system and have it fully functional.”

Benoy Tamang, EVP Marketing at eFileCabinet

According to Tamang, FineReader’s ease has made OCR a natural and seamless part of customers’ workflows. “When customers opt for OCR, the functionality is enabled via a simple unlock code – no lengthy installs or complex settings required. From there, they simply scan documents using a TWAIN compliant device and save it in eFileCabinet where it’s automatically OCR’d into the search format of their choice. No learning curve or training required.”

Results

With the option of adding OCR to eFileCabinet, customers can now find documents quickly, accurately, and with little more effort than a few clicks. “Now information is instantly available whether it’s in a tax form, contract, insurance application, patient record, proposal, whatever,” says Tamang. “We’ve gone from providing one or two search terms to enabling clients to find anything within a document, wherever that document resides in their system.”

“With ABBYY OCR we fulfilled our goal of providing fast, reliable search capabilities to our clients. ABBYY engine is fast and stable and we couldn’t have accomplished such results without it. Everyone should use ABBYY!”

Benoy Tamang, EVP Marketing at eFileCabinet

ABBYY FineReader Engine